Bug on Android Version"8"

[basma.alsousi]

Hi,

I do my App, and published it in App Store & Google Play Store.
My App work well and there’n no problem .

When mobile with these details as -below image- , Android Version “8.0.0”

The App Crashed and Appear this !

What could be the problem here? In this version of this particular device?
Are there any expectations? help ?

Thanx,

[basma.alsousi]

image file attached with my question appear to you ?

[Uldis]

No, we don’t see either of the images.

[basma.alsousi]

[basma.alsousi]

Dear Uldis,

These are images. I attached them again.

What do you think?

[Uldis]

It appears that you have physical access to the device in question? If not, you will need that.

What you need to do then is get a log and/or trace of the crash. You should run the app directly on the device via Android Studio with “fuse build -tandroid -d” command, and then selecting Run -> Debug in Android Studio. The debugger then should tell you what the cause of the crash was.

Once you do that, we might be able to suggest a solution.